Privacy Policy

Introduction

Welcome to LaceLink. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using LaceLink, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the app.

Information We Collect

1. Personal Information

When you create an account or use LaceLink, we may collect the following personal information:

• Account Information: Name, email address, password (encrypted), phone number, and account type (Seamstress or Client)
• Profile Information: Business name, address, contact preferences, and professional details
• Client Data: Names, contact information, measurements, appointment details, and notes that you choose to store in the app

2. Financial Information

• Payment Data: Payment amounts, dates, and methods that you record within the app
• Invoice Information: Invoice details, pricing, and transaction records you create
• Note: We do not process credit card payments directly. Any payment processing is handled through third-party payment processors with their own privacy policies.

3. Photos and Media

• Images: Photos of wedding dresses, alterations, work examples, and other images you upload or capture within the app
• Digital Signatures: Signatures captured for terms and conditions agreements

4. Location Data

• Geolocation: When you enable location services, we collect your approximate location to help clients find seamstresses nearby
• Address Information: Business addresses and service areas you provide
• You can disable location services at any time through your device settings.

5. Device and Usage Information

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App features used, actions performed, error logs, and crash reports
• Activity Logs: Records of actions taken within the app for security and troubleshooting purposes

6. Communications

• Notifications: SMS and email content for appointment reminders and communications sent through the app
• Support Requests: Any correspondence with our support team

7. Calendar and Contacts (Optional)

• If you grant permission, we may access your calendar to sync appointments and your contacts to facilitate client management
• These permissions are entirely optional and can be revoked at any time

8. Marketplace and Browsing Data

• Search History: Search queries and filters you use to find seamstresses (stored locally on your device)
• Browsing Activity: Public seamstress profiles you view when browsing as a guest
• Favorites/Bookmarks: Seamstresses you save to your favorites list (requires account)

9. Communications and Messaging

• In-App Messages: Messages exchanged between seamstresses and clients through the app's messaging feature
• Connection Codes: QR codes and connection codes used to link clients with their seamstresses
• In-App Notifications: Notification preferences and notification history for messages and appointment changes

10. Reviews and Ratings

• Client Reviews: Reviews and ratings you submit for seamstresses, including review text and star ratings
• Portfolio/Work Examples: Photos and descriptions of work examples that seamstresses upload to showcase their services

11. Booking and Connections

• Booking Requests: Appointment requests submitted by clients to seamstresses
• Connection Status: Information about client-seamstress connections, including connection dates and status
• Appointment Change Requests: Requests to modify or reschedule appointments

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide and maintain the LaceLink application
• Enable account creation and authentication
• Store and sync your data across devices
• Process and display your business information
• Enable marketplace browsing for finding seamstresses
• Facilitate client-seamstress connections via QR codes and connection codes
• Enable in-app messaging between seamstresses and clients
• Display public seamstress profiles, portfolios, and reviews
• Process booking requests and appointment management

Communications

• Send appointment reminders via SMS or email at your request
• Deliver invoices and communications to your clients
• Send you technical notices, updates, and security alerts
• Respond to your support requests and inquiries
• Enable real-time in-app messaging between seamstresses and clients
• Send in-app notifications for new messages and appointment changes
• Facilitate communication through the marketplace and connection features

Improvements and Analytics

• Analyze app usage to improve features and user experience
• Monitor and resolve technical issues
• Develop new features and functionality

Security and Legal

• Protect against unauthorized access and security threats
• Maintain activity logs for security purposes
• Comply with legal obligations and enforce our terms

Data Storage and Security

Cloud Storage

Your data is securely stored using Supabase, a leading cloud database platform. All data is:

• Encrypted in transit using SSL/TLS protocols
• Encrypted at rest using industry-standard encryption
• Backed up regularly to prevent data loss
• Stored in secure data centers with physical and digital safeguards

Security Measures

• Authentication: Secure password-based authentication with encrypted password storage
• Access Controls: Row-level security ensures you can only access your own data
• Monitoring: Continuous monitoring for security threats and unauthorized access
• Updates: Regular security updates and patches

Data Sharing and Disclosure

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (like Supabase for data hosting) who help us operate the app. These providers are contractually obligated to protect your data.
• Communication Services: With SMS and email service providers when you choose to send notifications to clients
• Business Transfers: If LaceLink is involved in a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• With Your Consent: Any other sharing will only occur with your explicit consent

Client Data

When you send appointment reminders or invoices to your clients, their information (name, email, phone number) is shared with communication service providers solely for the purpose of delivering those messages.

Marketplace and Public Profiles

Public seamstress profiles, including business information, portfolios, work examples, and reviews, are visible to all users (including guest browsers) in the marketplace. This information is shared to facilitate connections between clients and seamstresses. Seamstresses can control their profile visibility through privacy settings.

In-App Messaging

Messages sent through the app's messaging feature are shared between the connected seamstress and client. Messages are stored securely and only accessible to the parties involved in the connection.

Your Rights and Choices

Data Access and Control

• Access: You can view and access all your data within the app at any time
• Correction: You can edit and update your information directly in the app
• Deletion: You can delete individual records (clients, appointments, etc.) within the app
• Account Deletion: You can delete your account directly within the app. Navigate to Settings → Delete Account (for seamstresses) or Profile → Edit Account → Delete Account (for clients). You can also contact us at support@lacelink.com for assistance with account deletion.
• Guest Browsing: You can browse the marketplace without creating an account. No personal data is collected when browsing as a guest beyond basic usage statistics.

Communication Preferences

• You control whether to send notifications to clients
• You can opt out of promotional emails (if any) by following the unsubscribe link
• Service-related communications (security alerts, etc.) cannot be opted out of while you maintain an account

Device Permissions

You can manage the following permissions through your device settings:

• Camera access
• Photo library access
• Location services
• Contacts access
• Calendar access
• Microphone access
• Notifications

Note: Disabling certain permissions may limit app functionality.

Data Portability

Upon request, we can provide you with a copy of your data in a commonly used format. Contact us at support@lacelink.com to request your data export.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained while your account is active
• Client Records: Retained until you delete them or close your account
• Messages: Retained until you delete them or close your account
• Reviews and Ratings: Retained even after account deletion if they are part of a public profile, unless you request removal
• Public Profile Information: Retained while your public profile is active
• Guest Browsing Data: Minimal data collected during guest browsing is stored locally on your device only
• Activity Logs: Retained for security and troubleshooting purposes, typically for 90 days
• Backup Data: May remain in backup systems for up to 90 days after deletion

After account deletion, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain certain information.

Children's Privacy

LaceLink is not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@lacelink.com, and we will delete that information.

International Users

LaceLink is operated in the United States. If you are accessing the app from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

By using LaceLink, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

GDPR (European Users)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@lacelink.com.

CCPA (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we don't sell data)
• Right to access your personal information
• Right to deletion of your personal information
• Right to non-discrimination for exercising your rights

Third-Party Services

LaceLink uses the following third-party services to provide functionality:

Supabase (Cloud Database and Authentication)

• Used for data storage, authentication, and cloud sync
• Privacy Policy: https://supabase.com/privacy

Communication Service Providers

• Used to send SMS and email notifications at your request
• These services only process data necessary to deliver messages

We carefully select third-party services that comply with data protection standards. However, we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Cookies and Tracking

LaceLink is a native mobile application and does not use cookies. However, we may collect:

• Analytics Data: Anonymous usage statistics to improve the app
• Device Identifiers: To provide secure authentication and sync
• Crash Reports: To identify and fix bugs

This data is collected in accordance with your device's privacy settings and does not personally identify you in most cases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email or in-app notification
• Your continued use of LaceLink after changes indicates acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your Consent

By using LaceLink, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please do not use LaceLink and delete the app from your device.