Privacy Policy

1. Personal Information

When you create an account or use LaceLink, we may collect the following personal information:

• Account Information: Name, email address, password (encrypted), phone number, and account type (Seamstress or Client)
• Profile Information: Business name, address, contact preferences, and professional details
• Client Data: Names, contact information, measurements, appointment details, and notes that you choose to store in the app

2. Financial Information

• Payment Data: Payment amounts, dates, and methods that you record within the app
• Invoice Information: Invoice details, pricing, and transaction records you create
• Note: We do not process credit card payments directly. Any payment processing is handled through third-party payment processors with their own privacy policies.

3. Photos and Media

• Images: Photos of wedding dresses, alterations, work examples, and other images you upload or capture within the app
• Digital Signatures: Signatures captured for terms and conditions agreements

4. Location Data

• Geolocation: When you enable location services, we collect your approximate location to help clients find seamstresses nearby
• Address Information: Business addresses and service areas you provide
• You can disable location services at any time through your device settings.

5. Device and Usage Information

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App features used, actions performed, error logs, and crash reports
• Activity Logs: Records of actions taken within the app for security and troubleshooting purposes
• Analytics Events: Anonymous usage analytics including screens viewed, features used, and error events. This data is stored securely on our own servers (not shared with third parties) and automatically deleted after 90 days.

6. Communications

• Notifications: SMS and email content for appointment reminders and communications sent through the app
• Support Requests: Any correspondence with our support team

7. Calendar and Contacts (Optional)

• If you grant permission, we may access your calendar to sync appointments and your contacts to facilitate client management
• These permissions are entirely optional and can be revoked at any time

8. Marketplace and Browsing Data

• Search History: Search queries and filters you use to find seamstresses (stored locally on your device)
• Browsing Activity: Public seamstress profiles you view when browsing as a guest
• Favourites/Bookmarks: Seamstresses you save to your favourites list (requires account)

9. Communications and Messaging

• In-App Messages: Messages exchanged between seamstresses and clients through the app's messaging feature
• Connection Codes: QR codes and connection codes used to link clients with their seamstresses
• In-App Notifications: Notification preferences and notification history for messages and appointment changes

10. Reviews and Ratings

• Client Reviews: Reviews and ratings you submit for seamstresses, including review text and star ratings
• Portfolio/Work Examples: Photos and descriptions of work examples that seamstresses upload to showcase their services

11. Booking and Connections

• Booking Requests: Appointment requests submitted by clients to seamstresses
• Connection Status: Information about client-seamstress connections, including connection dates and status
• Appointment Change Requests: Requests to modify or reschedule appointments

Service Delivery

• Provide and maintain the LaceLink application
• Enable account creation and authentication
• Store and sync your data across devices
• Process and display your business information
• Enable marketplace browsing for finding seamstresses
• Facilitate client-seamstress connections via QR codes and connection codes
• Enable in-app messaging between seamstresses and clients
• Display public seamstress profiles, portfolios, and reviews
• Process booking requests and appointment management

Communications

• Send appointment reminders via SMS or email at your request
• Deliver invoices and communications to your clients
• Send you technical notices, updates, and security alerts
• Respond to your support requests and inquiries
• Enable real-time in-app messaging between seamstresses and clients
• Send in-app notifications for new messages and appointment changes

Improvements and Analytics

• Analyse app usage to improve features and user experience
• Monitor and resolve technical issues
• Develop new features and functionality

Security and Legal

• Protect against unauthorised access and security threats
• Maintain activity logs for security purposes
• Comply with legal obligations and enforce our terms

Cloud Storage

Your data is securely stored using Supabase, a leading cloud database platform. All data is:

• Encrypted in transit using SSL/TLS protocols
• Encrypted at rest using industry-standard encryption
• Backed up regularly to prevent data loss
• Stored in secure data centres with physical and digital safeguards

Security Measures

• Authentication: Secure password-based authentication with encrypted password storage
• Access Controls: Row-level security ensures you can only access your own data
• Monitoring: Continuous monitoring for security threats and unauthorised access
• Updates: Regular security updates and patches

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (like Supabase for data hosting) who help us operate the app. These providers are contractually obligated to protect your data.
• Communication Services: With SMS and email service providers when you choose to send notifications to clients
• Business Transfers: If LaceLink is involved in a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• With Your Consent: Any other sharing will only occur with your explicit consent

Marketplace and Public Profiles

Public seamstress profiles, including business information, portfolios, work examples, and reviews, are visible to all users (including guest browsers) in the marketplace. This information is shared to facilitate connections between clients and seamstresses. Seamstresses can control their profile visibility through privacy settings.

Data Access and Control

• Access: You can view and access all your data within the app at any time
• Correction: You can edit and update your information directly in the app
• Deletion: You can delete individual records (clients, appointments, etc.) within the app
• Account Deletion: You can delete your account directly within the app. Navigate to Profile tab → Account Settings → scroll to "DANGER ZONE" → tap "Delete My Account". You can also contact us at support@lacelink.co.uk for assistance with account deletion.
• Guest Browsing: You can browse the marketplace without creating an account. No personal data is collected when browsing as a guest beyond basic usage statistics.

Data Portability

Upon request, we can provide you with a copy of your data in a commonly used format. Contact us at support@lacelink.co.uk to request your data export.

GDPR (European Users)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@lacelink.co.uk.

Supabase (Cloud Database and Authentication)

• Used for data storage, authentication, and cloud sync
• Privacy Policy: supabase.com/privacy

Communication Service Providers

• Used to send SMS and email notifications at your request
• These services only process data necessary to deliver messages